Common Concerns

Here to help: Answers to your FAQS

Coming to University is a big change, even if you’re coming back to campus, and it’s ok to feel a little nervous. We are here to help!

Here are a few answers to questions you might have about coming to University:

If you ever need any extra help or support then the Guild Advice service can help.

They offer free and confidential advice to University of Liverpool students on a range of academic, housing and wellbeing issues. The Advice Service is open Monday-Friday 9.30am-4.30pm. Find out more here

You can also speak to the Advice and Guidance team in Student Welfare Advice and Guidance based in the Alsop Building, University Square. As well as mental health and wellbeing support they provide advice on money and finances alongside specific guidance for disabled and international students. You can find out more here

Coming to a campus – and a new city – can be daunting but you’ll be getting around Abercromby Square all the way to the Quad in no time.

To help you get around you can download a campus map from the UoL App but if you want a little extra help getting you bearings then attend one of our campus, Guild or city tours in Welcome Week. See more here.

Coming to University is exciting and there are lots of new people to meet. To help settle you in and meet like-minded people, we have a full programme of activity during Welcome Week and beyond including your official welcome events, Give it a Go programme which is packed full of activities and trips, the weekly pub quiz and live sport events which offer a little something for everyone. View all events here

Joining a society is also a great way to meet like-minded people. You can meet and get to know over 190 societies at the Society Fair in Welcome Week or you can view the full list here.

If you are feeling lonely or struggling to meet new people, please speak to the Advice and Guidance Team, based in the Alsop Building, on University Square. To access the service please find out more here:

The 699 Arriva bus service runs a door to door bus service every 10 – 20 minutes until midnight each day.

The campus bus stop can be found outside the Guild Starbucks.

Alternatively you can also use the 86 bus route, which stops at Penny Lane and runs 24 hours a day. You can find out more here.

You can purchase your exclusive, discounted bus pass from the Guild shop when you arrive on campus. Available from the 2nd September, the tickets can save you up to £60, so it pays to wait until your arrive to pick up a bus pass. Click for full details 

If you’re unhappy with your University Accommodation you can contact the Accommodation Office by either emailing or by telephone on 0151 795 0319. There is general advice on common housing issues on our webpages but if you would prefer to talk with somone please come along to our Advice drop in, this normally takes place on Monday - Friday between 1pm-3pm although can be subject to change. You can email or call reception on 0151 794 6868 to confirm drop-in times with the team. To access drop-in, you simply need to go to Guild reception during the available times and request to see an adviser.

There is a student Health Centre right on campus ran by Brownlow Health. You can register online at the Brownlow Health website or alternatively you can call into the Student Health Centre and fill out a registration form when you arrive on campus.

If you have any more questions, you can get in touch with us on social media


Or if you ever need extra support you can drop in and visit our Advice Service, no problem is too big or too small, we’re here to help!