Front of House Volunteer

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Front of House Volunteer

Our Front of House Volunteers are vital in providing support to our Kennels team, by assisting and advising customers, and offering support to the Reception staff.

We are looking for Volunteers who can help provide our visitors with a warm welcome and direct them around to view the dogs.

This includes things like meeting and greeting visitors within the public kennel block, and advising them of certain information to take them of the rehoming process.

Once settled into the role, volunteers will also be given the opportunity (subject to training) to have responsibility of certain dogs so that visitors can interact with them.

What would I be doing?

  • Greeting visitors on their arrival, providing directions and answering any questions they may have
  • Explaining the kennels rehoming process to visitors interested in rehoming
  • Helping to manage the flow of people in the kennels, and ensuring that visitors behave appropriately around the dogs
  • Ensuring that the public areas remain tidy and inviting to visitors
  • Encouraging visitors to use our retail area
  • Ensuring that those leaving the Home are thanked for visiting
  • Meeting customers whilst holding a dog on lead (subject to a settling in period and training)

What skills would be useful?

  • An understanding of dogs and their behaviours
  • Great communication skills with the ability to communicate with staff, volunteers and the public
  • Ability to be self-motivated and have a positive attitude
  • Experience of working in a team
  • Good verbal and written communication skills
  • Ability to work on your own and use your initiative to solve problems
  • Sympathetic to the policies and aims of Merseyside Home

 

When would I be volunteering?

The role is available on Mondays to Sundays (the same day each week), and requires a weekly commitment to the shift pattern: 10:00am-16:00pm.
 

We are looking for a regular commitment over at least six months.

Please note that this role does not involve working directly with our dogs until after a period of settling into the role, and after dog handling training has been undertaken.

 

 

Additional information Hide[-]

Required Role

Front of House Volunteer

Key responsibilities

What would I be doing? • Greeting visitors on their arrival, providing directions and answering any questions they may have • Explaining the kennels rehoming process to visitors interested in rehoming • Helping to manage the flow of people in the kennels, and ensuring that visitors behave appropriately around the dogs • Ensuring that the public areas remain tidy and inviting to visitors • Encouraging visitors to use our retail area • Ensuring that those leaving the Home are thanked for visiting • Meeting customers whilst holding a dog on lead (subject to a settling in period and training)

Desirable Skills

  • Communication
  • Confidence
  • Interpersonal

Skill to gain

  • Administration and Clerical
  • Communication
  • Creative and design
  • Event Planning
  • Initiative
  • Interpersonal
  • IT, Computers and Web Skills
  • Leadership and Management
  • Listening

When can you do this role/Calendar

Minimum commitment level: Once a week

Start Date: 30-07-2016

  1.  
  2. Monday
  3. Tuesday
  4. Wednesday
  5. Thursday
  6. Friday
  7. Saturday
  8. Sunday
  1. MORNING
  2. MORNING monday
  3. MORNING tuesday
  4. MORNING wednesday
  5. MORNING thursday
  6. MORNING friday
  7. MORNING saturday
  8. MORNING sunday
  1. AFTERNOON
  2. AFTERNOON monday
  3. AFTERNOON tuesday
  4. AFTERNOON wednesday
  5. AFTERNOON thursday
  6. AFTERNOON friday
  7. AFTERNOON saturday
  8. AFTERNOON sunday
  1. EVENING
  2. EVENING monday
  3. EVENING tuesday
  4. EVENING wednesday
  5. EVENING thursday
  6. EVENING friday
  7. EVENING saturday
  8. EVENING sunday

Location

Greensbridge Ln, Tarbock Green, Prescot L35 1QH, UK
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