Service & Event Status

Services

Following the update to Government advice on the 16.03.20, surrounding the Coronavirus Pandemic, we have been working closely with the University of Liverpool in order to significantly change our approach to Guild activity and adhere to public health advice.

We have now taken the decision to close the Guild building and all of our outlets from 17.03.20 until further notice.

This is not a decision we have made lightly but we must continue to prioritise our staff and members’ health and wellbeing. If you have any queries please contact guildweb@liv.ac.uk

The table below highlights the staus of services and events. This will be updated regularly.

Service	Current status	Details
Building	Closed	Closed until further notice
Reception	Closed	Closed until further notice
Guild Advice	Open with Amends	Monday – Friday Monday – Friday – Digital Service If you require an appointment please contact our Advice team via email advice@liv.ac.uk to arrange a phone or online appointment. Even in uncertain times, we are here to help.
Change It	Open	We understand and appreciate that you have questions and concerns at this time that you would like to raise directly to your Students’ Union and to the University. We want reassure you that the Guild and your Student Officers are still here to represent you, and are working closely with the University to raise all of your queries and get the best outcome for students. During this time we advise you email any queries, experiences or concerns directly to guildweb@liv.ac.uk rather than through the Change It platform.
Starbucks	Closed	Closed until further notice
Guild Shop	Closed	Closed until further notice
Sphinx	Closed	Closed until further notice
Courtyard	Closed	Closed until further notice
Courtyard Bar	Closed	Closed until further notice
Courtyard Canteen	Closed	Closed until further notice
Online Shop	Closed	The online shop is closed until further notice and deliveries will be delayed.
Amazon and Collect + Parcels	Closed	The Guild Shop is closed until further notice and this service is no longer available. Unfortunately couriers are now unable to collect any parcels from the Guild but these will remain in the Guild Shop until we reopen. For any queries over refunds or redelivery please get in touch with your point of sale directly.
Bike Kiosk	Open with amends	The service will be open from the workshop at the back of Crown Place Car Park every Mon/Wed/ Fri from 9am to 4pm for students to return bikes until further notice or the situation changes. They will also be able to help with repairs and servicing, observing social distancing and cleansing of areas such as handlebars and other contact points. Contact directly via 07380 111226
Arriva Bus Pass Refund	Awaiting further information	We are currently in discussion with Arriva surrounding partial refunds of the Student Bus Passes. We are currently awaiting an a response rom Arriva and will respond to specific queries and provide an update as soon as possible.

Events

Events	Current status	Details
GIAG	All trips cancelled	Full refunds will be automatically processed in due course. You will receive an email confirmation once this is complete.
Society Events	All Events Cancelled	Following government guidance we have decided to cancel all small gatherings, including society events. Please contact your Society Coordinator if you have any questions.
Pub Quiz	Cancelled	Following Government guidance our bars are now closed and we have cancelled all events and large gatherings. We would like to reassure our committed quiz-goers than the jackpot will remain frozen until we can welcome you back.
St Patricks’ Day	Cancelled	Following government guidance our bars are now closed until further noticed and this event will therefore no longer be going ahead.
Circa Waves	Event rescheduled	This show is being rescheduled to Saturday 12th September 2020. All original tickets remain valid.