Your landlord is responsible for most major repairs including;
Your landlord is not responsible for repairs needed because of damage caused by you, anyone you live with, or any guests - even if the damage was accidental.
If your home is damaged as a result of repair work carried out by the landlord, it’s their responsibility to fix the problem. If any of your personal belongings are damaged as a result of repair work carried out by the landlord, you can ask the landlord to pay to repair or replace them.
You are expected to maintain a normal standard of tidiness and cleanliness and it’s also your responsibility to carry out some minor repairs and maintenance, for example:
It is also your responsibility to report repairs to your landlord/letting agent and it is important that you tell your landlord/letting agent that a repair is needed as soon as possible. Requests should always be made in writing - even when you’ve a made a phone call to your landlord/letting agent, always follow this up with an email so there is a record of when you first reported the issue.
You must also allow reasonable time for them to find tradesmen and start the work.
If you are having troubles with disrepair contact a Guild Advisor for help. We can advise you on the correct steps to take in contacting your landlord/agent to try and resolve the issue. Contact our Advice team by email: email@example.com or find out when our drop-in times are by visiting or calling the Guild Reception on 0151 794 6868.
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